Account Deletion

Delete Your Account in the App

The fastest way to delete your account is inside the Mendo app:

• Step 1: Open the Mendo app and sign in
• Step 2: Go to Profile
• Step 3: Open Login Details
• Step 4: Tap Delete Account
• Step 5: Confirm deletion (you may be asked to re-enter your password)

Account deletion starts immediately after you confirm.

Request Deletion of Specific Data (Keep Your Account)

You can ask us to delete some or all of your personal data without closing your Mendo account.

In the app you can already remove certain data yourself, including:

• Saved payment cards (Profile → Payments and Cards)
• Trusted contacts
• Profile photo

By email, for other data, or if you cannot use the app, contact us from the address linked to your Mendo account:

support.mendo@reetse.co.za

Please include:

• Subject line: "Mendo data deletion request"
• The email or phone number on your Mendo account
• Which data you want deleted (for example: messages, booking history, verification documents, location history)
• A clear note that you want to keep your account

We aim to process these requests within 30 days, subject to legal retention requirements described below.

Request Full Account Deletion by Email

If you cannot access the app and want your whole account deleted, email us from the address linked to your Mendo account:

support.mendo@reetse.co.za

Please include:

• Subject line: "Mendo account deletion request"
• The email or phone number on your Mendo account
• A clear request to delete your account and associated data

We aim to process email account deletion requests within 30 days.

Data That Is Deleted

When your account is deleted, we delete or irreversibly anonymize associated personal data, including where applicable:

• Account profile: name, email, phone, profile photo, and unique account identifier
• Sessions: login sessions and device / push tokens
• Payments: saved payment cards and authorization tokens stored for your user
• Safety: trusted contacts, SOS ID, and related safety preferences tied to your account
• Support: in-app support tickets and messages
• Quality reports: photos and notes you submitted about a job
• Share links: public booking-share and tracking link records you created
• Payout: vendor bank and payout details stored for payouts
• Verification: identity verification images and related verification records we control
• Preferences: user-specific app settings

Data That May Be Retained

Some information may be retained for legal, security, dispute, tax, or accounting reasons:

• Booking and transaction records: up to 7 years where required for financial or tax compliance, typically in limited or anonymized form where possible
• Payment processor records: our payment provider, Apple, and Google may retain payment records under their own policies (we do not store full card numbers)
• Fraud, abuse, and safety records: typically up to 2 years to protect users and investigate misuse
• Backups: residual copies may remain in encrypted backups for a short rolling period (typically up to 90 days) before being purged

After those retention periods end, the remaining data is deleted or anonymized.

What Deletion Does Not Undo

• Messages or details already shared with another user or vendor during a booking may still appear in their history where needed to document that booking
• Public reviews you posted may be removed or anonymized
• Active Boost subscriptions billed by Google Play or Apple must be cancelled separately in the store account settings

Contact

Account deletion questions: support.mendo@reetse.co.za

Operator: Reetse (Pty) Ltd, Mendo, South Africa

Also see our Privacy Policy.